Making sales by phone is not an easy task. The challenge is to maintain the attention of a potential client, differentiating your call from so many other telemarketing calls that you receive.
4 tips for phone sales
When the public rejects this method of sales and dissemination overwhelmingly, it is worth trying some different steps from the conventional ones. Here are four tips that could help you improve your phone sales results.
Call the customer by name
Calling the customer by name is essential if you want to get good sales over the phone. It may seem like something that has no influence on the purchase, but it helps create a sense of proximity and uniqueness. It is not necessary to repeat the name of the customer many times, just enough to make him notice the treatment.
Know when to call
Knowing the time when you can call is just as important as preparing to call. The best results, according to a study, are obtained between 4:00 p.m. and 5:00 p.m. Second, the best times are between 8:00 and 10:00. The same work indicates that the worst hours are between 11:00 and 14:00. In terms of days, the best are Wednesday and Thursday.
Prepare the call
For calls to work, they need to be prepared. The best advice is to know everything about the customer and their product before making the call. That preparation can help you understand what the consumer’s needs and objections are.
Watch your voice
Remember that on the other side they will only hear one voice, yours. The entire sales process will be through your voice and it will convey how you feel. If you are nervous, the tone tends to increase and you will speak faster, making it difficult to understand who is listening. Stay calm, speak slowly, and be cordial, while remaining firm in your intention to complete the sale.